Frequently Asked Questions

Here are some answers to questions you might have. Please feel free to chat us or email us at if there are any answers you can't find!

Information about COVID-19

Like all of us, the COVID-19 pandemic dramatically affected our business. We have been short-staffed and had to adapt to the changing circumstances. We appreciate your patience as we have navigated this situation and hope to be back to normal soon. If you have anything you need to address, including refunds and returns, please email us at 

Why is there such a price difference between Better Essentials and other companies? 

We're glad you asked! Confusion around the price and quality of essential oils is one of the primary reasons we founded Better Essentials. Getting started in the essential oils world years ago, a big concern was finding the best quality oils for a reasonable price. 

We've found that people pay overinflated prices for oils they believe to be of a superior quality, assuming that a cheaper price must reflect on the quality of the oil. This is why we're so excited to offer the same quality oils for a lower price!

We're able to keep our prices low by selling directly to you online and in limited natural products stores, rather than through independent distributors.  We are not an MLM, and we are family-owned and operated. We work hard to keep our overhead costs low, and we pass the savings on to you. 

Can your essential oils be used internally? 

This question comes up a lot. At Better Essentials, we do not recommend the internal use of any essential oils, regardless of their quality. Essential oils are highly concentrated, and they can cause serious harm if used inappropriately. We believe that the topical and aromatic uses of essential oils are both safer and more effective than internal use. You can read more about why we've taken this position and about our food grade essential oils here

That being said, because our essential oils are 100% pure and of the highest quality, many of our customers who are comfortable using essential oils internally choose to use Better Essentials. We recommend consulting with a Medical Doctor qualified in clinical aromatherapy if you are considering starting to take essential oils internally. 

What is the easiest way to get started with essential oils?

We highly recommend the use of an essential oil diffuser!  Diffusing is a simple and safe way to get the benefits of essential oils. Our diffuser uses ultrasonic aromatherapy technology to diffuse oils.  This means that no heat is used and the integrity of the essential oil is preserved. 

Do you offer any discounts or coupons?

We work to keep our prices low so you always get a great deal on Better Essentials. But if you sign up for our newsletter, we'll send you a coupon code to save even more on your first order. We also have a limited number of sales throughout the year, which we announce to our newsletter subscribers and social media friends. 

Do you offer free samples?

We offer a free sample of our oils to first-time buyers, you just pay shipping! Sign up here

What if I love your oils so much I want to share them?

That's great! Another primary reason we founded Better Essentials was so people could buy essential oils without feeling pressure to sell them. That said, we also understand that when you find something you love, you naturally want to share it with your friends. Click the "Earn Rewards" link in the bottom left of the screen (on desktop), create an account, and you'll get a referral link to share with your friends and family! For each person you refer, you get a discount code to use in store! 

Are Better Essentials oils therapeutic-grade?

Yes, our essential oils are 100% pure and therapeutic-grade. We take pride in offering only the highest quality essential oils available. Our oils are GC-MS tested to ensure they are 100% pure, unadulterated, and free of pesticides and synthetics. 

While there is not a general consensus on the definition of 'therapeutic-grade,' and the term is not regulated by the FDA, the term came about to distinguish between fragrance oils, such as perfumes, and oils with therapeutic properties used in aromatherapy. The term is generally used to reference oils that are 100% pure, undiluted, and contain no additives or synthetics.

By this definition, our oils are absolutely therapeutic-grade, as we offer only the highest quality 100% pure essential oils. Use Better Essentials for your simple or advanced aromatherapy practice to take advantage of all the therapeutic benefits of essential oils. 

Are your oils tested for quality?

Yes, each batch of our oils are GC-MS tested, and must meet strict quality requirements. Our testing ensures that each bottle of Better Essentials contains only 100% pure essential oil. This is part of our commitment to bring you and your family the highest quality essential oils.

You can find a GC-MS report for each single essential oil on the individual product page, as well as read more about our quality assurance testing here

What is a GC-MS test? 

A GC-MS test is a diagnostic method used by chemists to break down a substance into its basic components. Our experts use GC-MS testing to identify the chemical makeup of each of our oils, to verify that each bottle contains exactly what it should: 100% pure essential oil. You can find a GC-MS report for each of our single essential oils on the individual product pages. 

Are your essential oils organic?

At Better Essentials, we have chosen to focus on sourcing our oils from around the world to harvest plants grown in the indigenous region where they thrive. Many of our growers and suppliers do not have organic certifications, but we work with them to make sure that sustainable, eco-friendly growing practices are used.

In addition, as a way to be sure there are no potentially harmful pesticides used, our oils are GC-MS tested to ensure they are unadulterated and contain only 100% pure essential oil. 

Do you source your oils from indigenous plants?

Yes, our oils are sourced from all over the world, where the plants grow naturally. We work with suppliers and growers around the world, to get oils from the best plants available. Plants grown in their natural, indigenous environments thrive, meaning the essential oils they produce are the highest quality. 

How much do you charge for shipping?

We offer free shipping on all orders in the US! Click here for information about our international shipping policy.

When will my order ship?

Your order should be processed within 1 business day of placing your order. Once your order is processed, you will receive an email with a tracking link so you can track your package.

Most packages to the US should arrive within 3 - 5 business days from being shipped. Email if you have any problems with your order shipping. 

How do I make a return?

If you want to return your purchase for any reason, you may do so within 90 days of your purchase date. You can read more about our Satisfaction Guarantee here

Email us at with your order number and the oils you would like to return, and we will let you know where to ship your products. Once we have received your returned product, we will refund your purchase to the card you used at checkout.